FAQ
OUR PROCESS:
If you would like to work with us, please fill out our intake form or email us directly with your preferred date and a few images or a Pinterest board that describes your vision. If we’re available and a good style fit, schedule a complimentary consultation via phone or video call.
After our call, we’ll send a written estimate and mood board, and reserve your event date for 7 days. You may book us for your date by making a 30% deposit of the estimated total, subject to the approval of our contract. A second payment of 30% is due 4 months from the event date, with the final payment due 1 month before the event.
4 months before your event date, we’ll send a more detailed visual board (unless you provide us with one), and make updates to it and the proposal per your feedback. Feel free to send additional inspiration photos between signing and when we create your full visual board.
2 months before the event date, we’ll check in to finalize your order. Any final revisions must be requested at this time. 1 month is generally the cutoff for order adjustments.
Is there a minimum?
We don’t have a strict minimum, but we do ask clients to consider typical floral investments when starting the conversation. For full-service wedding florals, the starting investment is:
$5K Weddings in the Lower Keys (Key West - Marathon)
$8K Weddings in the Upper Keys (Duck Key - Key Largo)
$12K Weddings beyond the Florida Keys
This generally covers floral designs for a wedding with a small guest count of about 60 - 70 people. However, every event is unique, so we encourage you to reach out with your vision. If you’re unsure about your floral budget, consulting with your planner can be a helpful first step.
For elopements (without installations), intimate events, or corporate events, these numbers don’t apply—please inquire for a custom quote.
I’m not sure exactly what I want yet. Can you help me figure it out?
Absolutely! We’re here to guide you through the process. Our goal is to understand your vision, venue, season, and other key details to create something that feels just right for your event. Take a look at some of our Featured Work to see how we bring ideas to life.
What’s your booking process leading up to the event day?
You can find our full process here. If you have any questions, please feel free to email us at thesailorsheart@outlook.com.
How far in advance should I reach out?
We typically open our calendar about a year in advance to make sure our pricing reflects the current market. If there’s a significant increase before your event, we’ll adjust accordingly and keep you informed. If that happens, you’ll have the option to scale back on florals if needed.
If your event is more than a year away, we can put a soft hold on your date and check back in as it gets closer. In the meantime, feel free to reach out anytime to discuss your event!
How does pricing work?
Our quote includes the cost of arrangements and installations, along with additional fees to bring your vision to life. These may include:
Labor (typically 25%–35% of the floral total)
Delivery & setup
Breakdown & disposal
Travel (for events outside the Florida Keys )
Do you offer mockups or samples before the event?
Yes. We offer physical mockups upon request for a fee, typically about 1- 2 months before the wedding. This timing allows us to use the same or similar flowers that will be available for your event. Pricing is based on the actual arrangement cost, plus an additional fee depending on the location.
We also offer digital mockups as a more budget-friendly alternative, providing a visual representation of key design elements for a smaller fee.
Do you deliver arrangements for special occasions?
Yes, depending on timing and flower availability, we may be able to accommodate floral arrangements for special occasions. Please inquire at thesailorsheart@outlook.com or send us a DM on Instagram to check our availability.
Still have questions?
We’d be happy to help. Send us an email or fill out the form below, and we’ll be in touch shortly!